How do I track my order?

Enter your tracking (AWB) number or order number on our tracking page.

Where do I find my tracking number?

It’s in the shipping confirmation email or SMS sent when your order ships.

Check the latest scan on the tracking page, then contact us if it hasn’t moved in a few days.

Check with neighbours and building security, then contact us within 48 hours.

Follow your parcel and sort out delivery issues.

How do I track my order?Enter your tracking (AWB) number or order number on our tracking page.
Where do I find my tracking number?It’s in the shipping confirmation email or SMS sent when your order ships.
My parcel is delayed. What should I do?Check the latest scan on the tracking page, then contact us if it hasn’t moved in a few days.
It says delivered, but I haven’t received itCheck with neighbours and building security, then contact us within 48 hours.

Our team replies to every message. Include your order number if your question is about an order.